9bgame Privacy Policy

This Privacy Policy ("Policy") describes how 9bgame ("we", "us", "our", or "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "your", or "the Player") who access or use the 9bgame website located at 9bgame.app, including all associated gaming services, sports betting markets, live casino tables, slot games, VIP programmes, and any related mobile-optimised interface.

9bgame is committed to maintaining the highest standards of data privacy and security. We believe that players across Pakistan — whether in Karachi, Lahore, Islamabad, or Faisalabad — deserve to know precisely how their information is used before they entrust it to us. This Policy is designed to give you that transparency in plain, accessible English.

By registering for a 9bgame account, using the platform, or simply browsing the website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the 9bgame platform.

9bgame acts as the Data Controller in respect of all personal data processed through its platform. As Data Controller, 9bgame determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is lawful, fair, and transparent.

For all privacy-related enquiries, data subject requests, or concerns regarding how your personal data is handled, you may contact our Data Protection team directly:

• Email: [email protected]
• Subject Line: "Privacy / Data Protection Request"
• Response Time: We aim to respond to all data-related queries within 72 hours

All data requests will be handled in accordance with the applicable legal framework and the terms set out in this Policy.

9bgame collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are as follows:

9bgame collects personal data through several channels, all of which are designed to be transparent and proportionate:

• Direct Provision: When you register for a 9bgame account, you provide us with your identity and contact data directly. When you make a deposit or withdrawal using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, financial data is captured as part of the transaction flow.
• Automated Collection: When you visit 9bgame.app, our servers automatically collect certain technical data including your IP address, browser type, and device identifiers. This data is collected via server logs and, where applicable, cookies and tracking technologies described in Section 8 of this Policy.
• KYC Verification Process: During the Know Your Customer (KYC) verification process, you are required to submit documentary evidence of your identity and address. This may include a copy of your CNIC (Computerised National Identity Card), passport, or a recent utility bill in your name.
• Third-Party Payment Providers: When you process a transaction through a payment provider such as JazzCash or EasyPaisa, that provider may share limited transaction confirmation data with 9bgame solely for the purpose of crediting or debiting your account correctly.
• Responsible Gaming Interactions: If you contact our responsible gaming team or set deposit limits, cooling-off periods, or self-exclusion requests, the details of those interactions are recorded to ensure your preferences are respected and maintained.
• Customer Support: Any correspondence you have with our support team — whether by email or live chat — is stored to maintain continuity of service and for quality assurance purposes.

9bgame uses your personal data for the following specific purposes. We do not use your data for purposes that are incompatible with those listed here without providing you with prior notice and, where required, obtaining your consent.

• Account Registration & Management: To create, maintain, and administer your 9bgame player account, including processing your login credentials and session management.
• Identity Verification & KYC: To verify your identity and age (21+) in compliance with our anti-money laundering (AML) obligations and gaming licence requirements.
• Payment Processing: To process deposits and withdrawals in Pakistani Rupees (PKR) via supported local payment methods, and to maintain accurate financial records of all transactions.
• Gaming Services: To provide access to cricket betting, PSL markets, slot games, live casino, and all other gaming products available on the 9bgame platform.
• Fraud Prevention & Security: To detect, prevent, and investigate fraud, money laundering, cheating, collusion, and any other form of prohibited conduct on the platform.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance relating to your account or gaming activity.
• Responsible Gaming: To administer your responsible gaming preferences including deposit limits, self-exclusion settings, session reminders, and cooling-off periods.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and the conditions of 9bgame's international gaming licence, including record-keeping obligations.
• Platform Improvement: To analyse aggregate, anonymised usage data to improve the 9bgame platform, enhance user experience, and optimise game offerings.
• Marketing Communications (with consent): To send you promotional offers, bonus announcements, and relevant updates about 9bgame products and services — but only where you have given your explicit consent to receive such communications and have not subsequently opted out.

9bgame processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 9bgame — specifically, to operate your account, facilitate bets, and process financial transactions.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including AML laws, KYC requirements, and the conditions of our gaming licence.
• Legitimate Interests: Processing is carried out in pursuit of 9bgame's legitimate business interests, such as fraud detection, platform security, and improving service quality — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: For processing activities such as marketing communications or the use of non-essential cookies, 9bgame relies on your freely given, specific, and informed consent, which you may withdraw at any time.

9bgame does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by confidentiality obligations.
• Identity Verification Partners: KYC documentation may be processed by regulated third-party identity verification service providers who assist 9bgame in fulfilling its AML and age-verification obligations.
• Game Studios & Content Providers: Certain gameplay data (such as your account ID and session token) is shared with licensed game studios — including Pragmatic Play and similar providers — solely for the purpose of enabling game functionality. These studios do not receive your full identity or financial data.
• Regulatory Authorities: 9bgame may be required to disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where legally compelled to do so.
• Fraud Prevention Services: Aggregated risk signals and account identifiers may be shared with industry fraud prevention networks to detect and prevent cross-platform fraudulent activity.
• Corporate Transactions: In the event of a merger, acquisition, or corporate restructuring, your data may be transferred to the successor entity, subject to the same or equivalent privacy protections.

9bgame uses cookies and similar tracking technologies on its platform to ensure core functionality, improve your experience, and (with your consent) deliver relevant promotional content. A cookie is a small text file stored on your device when you visit a website.

The types of cookies used on 9bgame.app are as follows:

You may manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may impair core functionality of the 9bgame platform, including your ability to log in and place bets.

9bgame retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligation. The following retention periods apply:

• Account & Identity Data: Retained for the duration of your active account relationship with 9bgame, and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Financial & Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by financial regulations applicable under our gaming licence.
• Gaming Activity Data: Bet records and gameplay history are retained for three (3) years from the date of each gaming session, or longer where a dispute or investigation is ongoing.
• Communications Data: Support correspondence and chat logs are retained for two (2) years from the date of the interaction.
• Marketing Data: Email marketing consent records are retained for the duration of the consent period plus one (1) year following opt-out, as evidence of the consent lifecycle.
• Technical / Log Data: Server access logs and IP data are retained for up to twelve (12) months, after which they are automatically purged.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

9bgame implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and 9bgame's servers is encrypted using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive data at rest — including password hashes, financial records, and KYC documents — is stored with AES-256 encryption on access-controlled servers.
• Access Control: Personal data is accessible only to authorised 9bgame personnel on a strict need-to-know basis. All internal access is logged and monitored.
• Two-Factor Authentication (2FA): 9bgame supports 2FA on player accounts to add an additional layer of protection against unauthorised login attempts.
• Regular Security Audits: Our platform undergoes periodic security assessments and penetration testing conducted by independent third-party cybersecurity professionals.
• Incident Response Protocol: In the event of a personal data breach, 9bgame has a defined incident response procedure. Where required by applicable law, affected players and relevant authorities will be notified without undue delay.

9bgame operates a strict 21+ age policy. The platform is not intended for, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under the age of 21.

If 9bgame discovers or is notified that personal data has been collected from a minor, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the original payment source where technically possible.

Parents and guardians who believe a minor may have accessed the 9bgame platform are strongly encouraged to contact us at [email protected] immediately so that we can investigate and take appropriate action.

9bgame reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. The most current version of this Policy will always be accessible at 9bgame.app/privacy-policy.

When material changes are made to this Policy, 9bgame will take reasonable steps to notify registered players — typically by sending an email notification to your registered email address or by displaying a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of 9bgame following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you should stop using the platform and may request account closure in accordance with our Terms & Conditions.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9bgame handles your personal data, our Data Protection team is available around the clock to assist you.

• Email: [email protected]
• Subject Line: "Privacy / Data Protection Request"
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Data-related requests are typically responded to within 72 hours
• Languages: English (primary); Urdu support available upon request

For players based in Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan, our support team is fully familiar with local payment methods and account verification requirements. Whether your query relates to a JazzCash transaction, an EasyPaisa deposit, or a KYC document submission, we are here to help.