9bgame Terms & Conditions

By accessing, registering on, or using any part of the 9bgame platform — including the website at 9bgame.app, any associated mobile-optimised interface, sports betting features, casino games, live dealer tables, slot games, or any other service offered by 9bgame — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.

These Terms & Conditions constitute a legally binding agreement between you (the "Player" or "User") and 9bgame (the "Platform", "we", "us", or "our"). If you do not agree to any part of these Terms, you must immediately cease using the 9bgame platform and close your account.

These Terms apply to all users of the 9bgame platform, including registered players, visitors browsing the site without an account, and any party acting on behalf of a registered player.

To register and use the 9bgame platform, you must meet all of the following eligibility criteria at the time of registration and throughout the duration of your account:

• You must be at least 21 years of age. 9bgame operates a strict 21+ policy and reserves the right to request proof of age at any time.
• You must be legally permitted to participate in online gambling activities in your jurisdiction. It is your sole responsibility to determine whether online gambling is lawful in your location before registering.
• You must not be registered on any self-exclusion list, either through 9bgame's own responsible gaming programme or through any third-party gambling exclusion scheme.
• You must not be an employee, contractor, director, officer, or close family member of an employee or contractor of 9bgame or any of its affiliated gaming providers or payment partners.
• You must provide accurate, complete, and truthful information during the registration process. Any false, misleading, or incomplete registration details may result in immediate account suspension and forfeiture of any balance.

9bgame reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for refusal.

Each player is permitted to hold one account only on the 9bgame platform. The creation of duplicate or multiple accounts — whether under the same identity, shared device, shared payment method, or shared IP address — is strictly prohibited and constitutes a breach of these Terms.

You are solely responsible for maintaining the confidentiality of your 9bgame login credentials, including your username and password. You must not share your login details with any other person under any circumstances. 9bgame will not be held liable for any losses incurred as a result of unauthorised access to your account arising from your failure to safeguard your credentials.

If you suspect that your account has been accessed without your authorisation, you must notify 9bgame immediately by contacting our support team at [email protected].

• Account details, including name, date of birth, and national ID information, cannot be changed after registration without formal verification.
• 9bgame may request KYC (Know Your Customer) documents at any time, including government-issued photo ID, proof of address, and proof of payment method ownership.
• Accounts that fail to complete KYC verification within a reasonable period following a request may be suspended or closed.
• 9bgame reserves the right to lock an account temporarily pending investigation if suspicious activity is detected.

All financial transactions on the 9bgame platform are conducted in Pakistani Rupees (PKR). 9bgame supports the following local payment methods for deposits and withdrawals: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

Deposits: Deposits are credited to your 9bgame wallet promptly upon confirmation from the relevant payment provider. Minimum and maximum deposit limits apply and may vary by payment method. 9bgame does not charge fees on deposits; however, your payment provider may apply their own transaction charges.

Withdrawals: Withdrawal requests are processed after successful KYC verification. Withdrawals will only be processed to a payment method that has been previously used to fund your account, in compliance with anti-money laundering requirements. Standard processing time is within a few minutes to a few business hours depending on the payment method and verification status of your account.

• Withdrawals of bonus-derived winnings are subject to the wagering requirements stated in the relevant bonus terms.
• 9bgame reserves the right to request additional documentation before processing any withdrawal.
• In cases where fraudulent activity is suspected, withdrawal requests may be delayed or withheld pending investigation.
• 9bgame does not accept payments from third parties. All deposits must be made from a payment method registered in your own name.

9bgame offers a range of bonuses, free bets, reload promotions, VIP rewards, and other promotional offers to eligible players. All bonuses are subject to the specific terms and conditions published alongside each individual offer, which supplement and form part of these overall Terms & Conditions.

General bonus rules applicable across all 9bgame promotions include:

• All bonuses carry a wagering requirement that must be met before any bonus-derived winnings can be withdrawn. The applicable wagering multiplier is stated in each promotion's specific terms.
• 9bgame reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Bonuses are credited to a separate bonus wallet and are subject to game contribution rates — not all games contribute equally toward wagering requirements. Slot games typically contribute 100%; live dealer and table games may contribute at a lower rate.
• Only one bonus may be active per account at any given time, unless explicitly stated otherwise in a specific promotion.
• 9bgame reserves the right to reclaim bonus funds and any winnings derived from them if it determines, in its reasonable judgement, that a player has exploited bonus terms, engaged in low-risk hedging strategies, or participated in any form of bonus abuse.
• Bonuses are personal to each registered player and may not be transferred, shared, or combined between accounts.

All bets and wagers placed on the 9bgame platform are subject to the rules applicable to the specific game or betting market selected. By placing a bet, you acknowledge that you understand and accept the rules of the relevant game or market.

• Sports Betting: All cricket, PSL, badminton, and other sports betting markets are governed by 9bgame's sportsbook rules published in the relevant help section. 9bgame reserves the right to void bets in the event of an obvious pricing error, data feed failure, or event cancellation.
• Casino Games: All casino game outcomes are determined by certified random number generation (RNG). RTP (return-to-player) percentages are as published by the respective game studios. 9bgame does not modify game mechanics.
• Live Dealer: Live dealer games are subject to additional rules specific to each table, as displayed on-screen during gameplay. Decisions made by the dealer or table host in accordance with the stated rules are final.
• Minimum and Maximum Stakes: Minimum and maximum bet limits apply to all markets and games. These limits are displayed within the relevant game or market interface and may be adjusted at 9bgame's discretion.
• Malfunction Policy: In the event of a game or system malfunction, 9bgame reserves the right to void any affected bets. A malfunction voids all pays and plays.

The following activities are strictly prohibited on the 9bgame platform and will result in immediate account suspension, permanent closure, forfeiture of funds, and where appropriate, referral to relevant law enforcement authorities:

• Registering or operating more than one account on the 9bgame platform.
• Providing false, inaccurate, or misleading personal information during registration or KYC verification.
• Using the platform for any money laundering, terrorist financing, or other financially illicit activity.
• Employing automated software, bots, scripts, or any other technology to place bets, manipulate games, or interact with the platform in a non-human manner.
• Colluding with other players in poker, live dealer, or any other multiplayer game format to gain an unfair advantage.
• Exploiting software bugs, glitches, or errors to gain an advantage — any winnings resulting from exploitation of errors will be voided.
• Attempting to reverse-engineer, scrape, or systematically copy 9bgame's platform, games, or content.
• Engaging in any form of harassment, abuse, or threatening behaviour toward 9bgame staff or other players.
• Accessing the platform from a jurisdiction where online gambling is prohibited, where doing so constitutes a breach of local law.

All content, design elements, software, trademarks, logos, graphics, and text on the 9bgame platform are the intellectual property of 9bgame or its licensed content providers and game studios. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable licence to access and use the 9bgame platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Reproduce, distribute, or publicly display any 9bgame content without prior written consent.
• Use the 9bgame brand name, logo, or trademarks in any context without express written authorisation.
• Create derivative works based on any 9bgame platform element, game, or design.
• Commercially exploit any content, data, or information obtained from the 9bgame platform.

Third-party game studios — including Pragmatic Play, NetEnt, Microgaming, and Play'n GO — retain full intellectual property rights over their respective game titles. Interaction with those games on the 9bgame platform is subject to those studios' applicable end-user terms.

To the maximum extent permitted by applicable law, 9bgame shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of, or inability to use, the 9bgame platform, including but not limited to:

• Loss of winnings or profits arising from any technical malfunction, system downtime, or connectivity failure.
• Any interruption or suspension of services due to maintenance, updates, or circumstances beyond 9bgame's reasonable control.
• Losses resulting from your failure to secure your login credentials or your account being accessed by an unauthorised third party.
• Any decision, action, or omission by a third-party payment provider affecting the processing of your deposits or withdrawals.

9bgame's total aggregate liability to any player in connection with the platform shall not exceed the total amount deposited by that player in the 12-month period immediately preceding the event giving rise to the claim.

9bgame is committed to promoting responsible gambling and to protecting the wellbeing of all players on its platform. We believe that online gaming should be a form of entertainment — not a financial strategy, and never a source of distress.

The following responsible gaming tools are available to all registered 9bgame players at no cost and at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account to control your spending.
• Session Time Reminders: Receive automated notifications reminding you of the duration of your current session.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours, 7 days, 30 days, or a custom duration) during which you cannot access gaming services.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 9bgame platform. Self-exclusion requests are processed within 24 hours and are irreversible for the requested duration.
• Reality Checks: Periodic prompts during gaming sessions displaying time played and net balance movement.

If you believe your gambling habits are causing harm, we strongly encourage you to make use of these tools or to contact our responsible gaming support team at [email protected], which is available 24/7 and 365 days per year. You may also visit our dedicated Responsible Gaming page for further resources and guidance.

9bgame collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read alongside them.

By registering and using 9bgame, you consent to the collection and processing of your personal data as described in the Privacy Policy, including but not limited to registration information, transactional data, gameplay history, and device and network data collected for security and fraud prevention purposes.

• 9bgame does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for commercial purposes.
• Data may be shared with regulated payment providers (such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank) solely for the purpose of processing your transactions.
• All stored personal data is protected by 256-bit SSL encryption and industry-standard access controls.
• You have the right to request access to, correction of, or deletion of your personal data by contacting [email protected].

Either party may terminate the player account relationship at any time:

• Player-Initiated Closure: You may request to close your 9bgame account at any time by contacting our support team. Upon closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completed KYC verification.
• 9bgame-Initiated Closure: 9bgame reserves the right to suspend or permanently close any account, at its sole discretion, in the event of a breach of these Terms & Conditions, suspected fraud or money laundering, provision of false registration details, or any other conduct deemed harmful to the platform or its players.

In the event of termination for cause (i.e., breach of Terms), 9bgame reserves the right to withhold any balance pending investigation. If the investigation concludes that fraud or a material breach has occurred, 9bgame may forfeit the balance in accordance with its AML and fraud prevention obligations.

9bgame reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 9bgame will endeavour to provide reasonable notice to registered players via email notification or a prominent notice on the platform prior to the changes taking effect.

The most current version of these Terms & Conditions will always be available at 9bgame.app/terms-conditions. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised. Your continued use of the 9bgame platform following the effective date of any amendment constitutes your acceptance of the updated Terms.

If you do not agree to any amended Terms, you must stop using the platform and may request account closure as described in Section 12 above.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws applicable under 9bgame's international gaming licence jurisdiction.

In the event of any dispute between you and 9bgame, we strongly encourage you to first contact our support team at [email protected] so that we may attempt to resolve the matter amicably. The majority of account and payment queries are resolved within 24–48 hours through our standard support process.

• If a dispute cannot be resolved through direct communication with our support team, the matter may be referred to the independent dispute resolution body appointed under 9bgame's gaming licence.
• All disputes must be raised within 90 days of the event giving rise to the claim. Claims raised after this period may not be considered.
• 9bgame's records and logs — including bet histories, transaction records, and account activity logs — shall constitute prima facie evidence in any dispute resolution process.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or any aspect of the 9bgame platform, our support team is available around the clock to assist you.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Most queries are responded to within a few hours
• Languages: English (primary); Urdu support available upon request

For responsible gaming support, account self-exclusion requests, or any welfare-related concern, please mark your message with the subject line "Responsible Gaming Request" to ensure it is prioritised by our dedicated welfare team.